At Swift 4 Repairs, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with UK data protection laws.

1. Who We Are

Swift 4 Repairs
Unit A, 82 James Carter Rd
Mildenhall, IP28 7DE

Company No: 16083083

📧 info@swift4repairs.co.uk
📞 0203 675 6511

Swift 4 Repairs is the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following types of personal data:

• Personal identification details such as your name, email address, and phone number
• Technical data including IP address, browser type, and device information
• Usage data relating to how you interact with our website and services
• Service-related data such as booking details, job history, and payment records
• Communication records including emails, contact form submissions, and phone conversations

3. How We Collect Your Data

We collect your data through:

• Website forms, including contact and booking forms
• Telephone calls and email communications
• Direct interactions during service visits
• Cookies and analytics tools such as Google Analytics

4. How We Use Your Data

We use your personal data to:

• Provide and manage our repair services
• Respond to enquiries and customer requests
• Schedule and confirm appointments
• Process payments and issue invoices
• Send important service updates
• Improve our website and customer experience
• Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contract – to deliver services you have requested
• Legal Obligation – to comply with applicable laws
• Consent – where you voluntarily provide your information
• Legitimate Interests – to improve our services and communication (you can opt out at any time)

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal requirements. For example, financial records may be retained for up to 6 years.

7. Data Sharing

We may share your data with:

• Engineers or subcontractors to carry out services
• Payment processors and IT service providers
• Legal, tax, or regulatory authorities where required

All third parties are required to handle your data securely and in accordance with data protection laws.

8. Your Data Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including secure systems, encryption, and restricted access controls.

10. Cookies

Our website uses cookies to improve functionality and analyse usage. You can manage or disable cookies through your browser settings. Please refer to our Cookie Policy for more information.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

12. Complaints

If you have concerns about how we handle your personal data, please contact us and we will do our best to resolve the issue promptly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 info@swift4repairs.co.uk
📞 0203 675 6511