1. Who We Are
Swift 4 Repairs
Company No: 16083083
ICO Registration: ZB918830
Unit A, 82 James Carter Rd,
Mildenhall, Suffolk, IP28 7DE
Email: info@swift4repairs.co.uk
Phone: 0203 675 6511
We are the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following data:
Personal Identification Data – name, email address, phone number
Technical Data – IP address, browser type, operating system
Usage Data – how you use our website and services
Service Data – appointment details, job history, payment records
Communication Data – emails, contact forms, and phone correspondence
3. How We Collect Your Data
We collect data through:
Our website forms (contact or appointment forms)
Phone calls or emails
Direct interactions during service visits
Cookies and analytics tools (e.g., Google Analytics)
4. How We Use Your Data
We use your data to:
Provide and manage our services
Respond to your enquiries or requests
Book and confirm appointments
Process payments and invoices
Send important service updates or changes
Improve our website and customer experience
Comply with legal obligations
We do not sell your personal data to third parties.
5. Lawful Basis for Processing
We process your data under the following lawful bases:
Contract – to provide services you’ve requested
Legal Obligation – for regulatory compliance (e.g., tax, Gas Safe)
Consent – when you voluntarily submit data via our forms
Legitimate Interests – improving our service or marketing (opt-out anytime)
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined above or to meet legal requirements (e.g., accounting records are held for 6 years).
7. Data Sharing
We may share your data with:
Subcontractors or engineers (to deliver services)
Payment processors or IT providers
Legal, tax, or regulatory authorities (if required)
All third parties are GDPR-compliant and contractually obligated to keep your data secure.
8. Your Data Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of incorrect data
Request erasure (“right to be forgotten”)
Object to or restrict processing
Request transfer of your data
Withdraw consent at any time
To exercise your rights, email us at info@swift4repairs.co.uk
9. Data Security
We use technical and organisational safeguards to protect your data from unauthorized access, loss, or misuse, including secure servers, SSL encryption, and access controls.
10. Cookies
We use cookies to enhance your browsing experience and collect analytics. You can manage or disable cookies through your browser settings. For more info, see our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
12. Complaints
If you’re unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
13. Changes to This Policy
We may update this policy occasionally. All updates will be posted on this page with a revised “Last Updated” date.
📩 Contact Us
If you have questions about this Privacy Policy, contact:
📧 info@swift4repairs.co.uk
📞 0203 675 6511
