WHO PROVIDES THIS COVER?

Company: Swift 4 Repairs
Company Reg No: 16083083
ICO Registration: ZB918830

Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE
Email: info@swift4repairs.co.uk
Telephone: 0203 675 6511
Website: https://swift4repairs.co.uk

WHAT IS THIS COVER PLAN FOR?

This Service Plan provides cover for emergencies and Accidental Damage, Electrical or Mechanical Breakdown in the event that your home appliance breaks down or is accidentally damaged (physical damage as a result of a sudden cause which stops the appliance working properly). You will be covered against the cost of the repair including call out, evaluation, parts and labour.

These terms and conditions and the policy schedule form a 12-month Service Cover Plan between you and Swift 4 Repairs. Please read this document carefully, along with any enclosed documents so you can make sure you know what you are covered for under your policy.

HOW TO MAKE A CLAIM

If an incident occurs at your property which is covered by your policy, please call the claims number and we will arrange for the incident to be dealt with in accordance with the terms and conditions of your Appliance Cover Plan.

Monday to Friday 9am – 6pm (Excluding UK Public Holidays). In the first instance, we will:

Verify your policy and the appliances covered
Attempt to remedy any issues over the telephone
If we cannot resolve the issue, we will arrange for a repair agent visit within a 24-hour period
Where necessary, we will arrange for our customer service team to contact you to discuss your claim

We may also ask for the completion of a claim form and proof of purchase.

If our repair agent is unable to repair your appliance, we will, at our discretion, decide whether to replace the appliance with a new appliance of the same or similar make and specification, or make a settlement in line with the current replacement value of the appliance up to the maximum claims limit shown on the policy schedule.

In addition, we will:

a) Hold the appliance or parts thereof available for inspection for 30 days following the submission of a claim

b) When requested to do so, and within 14 days of receiving such request, deliver a written statement of all reasonable particulars and details of the appliance affected, the appliance’s value and the event and provide all such documents, explanations and other evidence as may be reasonably required

c) Provide proof of purchase when requested, such as a dated receipt from a registered retailer

d) Unless all of the terms of this condition are complied with, a claim under this service agreement may not be payable

APPLIANCES REPLACED UNDER THIS SERVICE AGREEMENT

Should your covered appliance be replaced during the agreement term, and you wish to continue your cover, you must notify Swift 4 Repairs of the replacement appliance. Failure to notify us may result in your claim being declined.

PARTS

Our repair agents carry a wide range of parts. If a required part is unavailable, it will be ordered and you will be notified.

We reserve the right to use replacement parts sourced from third parties as well as manufacturer-approved parts.

We are not responsible for delays caused by suppliers. Once parts arrive, we will arrange a suitable repair appointment.

If parts cannot be sourced within 28 days or are obsolete, we may be unable to complete the repair.

POLICY LIMITS

There is no limit to the number of claims you can make during the policy period. Claims are limited to:

£500 per appliance (annual plan)
£250 per appliance (monthly/quarterly plans)

APPLIANCE COVERED RESTRICTIONS

Appliance age is not restricted; however, appliances over 10 years old will require a £100 excess per claim.

Certain appliance types (e.g., Aga, range cookers, American fridge freezers) may affect pricing.

Swift 4 Repairs reserves the right to amend pricing and offers.

COOLING-OFF PERIOD

There is a 60-day waiting period from the first payment before a claim can be made.

Emergency assistance may still be available on a pay-on-use basis (£95 initial fee).

CANCELLATION

You may cancel within 14 days for a full refund if no claim has been made.

Outside this period:

No refund if a claim has been made
Pro-rata refund may apply for annual plans (minus admin fee £30)
Cancellation fee may apply (£120 + VAT)

Monthly/quarterly plans are non-refundable once active.

PERIOD OF COVER

Your policy runs for 12 months and renews automatically unless cancelled. A 60-day waiting period applies.

RENEWAL

Your policy will automatically renew unless cancelled. Renewal pricing may change based on factors such as claims history and inflation.

MISSED PAYMENTS

Failure to pay may result in suspension or cancellation of your policy. Claims cannot be made while payments are outstanding.

CHANGE OF ADDRESS

You must inform Swift 4 Repairs if you move address so your policy can be updated or transferred.

COMPLAINTS

Only the policyholder or authorised representative may submit a complaint. Please contact us within 8 weeks.

FEES & PAYMENT

By purchasing this service, you agree to pay all applicable fees. Payments are non-refundable.

Materials used remain the property of Swift 4 Repairs until paid in full.

BANK STATEMENT

Payments will appear as: Swift 4 Repairs

WHAT IS COVERED?

Fridge/Freezer
Cooker hob (Gas & Electric)
Ovens (Gas & Electric)
Dishwasher
Microwave
Washing Machine
Tumble Dryer
Vacuum Cleaners

WHAT IS NOT COVERED?

This policy excludes (but is not limited to):

Manufacturer faults or recalls
Misuse, neglect, or improper installation
Commercial use of appliances
Weather-related damage, fire, theft, or flooding
Software/data-related issues
Routine maintenance
Unauthorised repairs
Cosmetic damage
Consumables (fuses, bulbs, batteries)
Pre-existing faults
War, terrorism, or government actions