COMPLAINTS

Should there ever be an occasion when you feel that we have not delivered on our promise, Swift 4 Repairs will do everything possible to resolve the issue quickly and fairly.

We encourage you to contact us if you believe we have failed to meet our commitments. The easiest way to make a complaint is by calling us on:

📞 0203 675 6511

If you prefer to write to us, please use the details below:

Swift 4 Repairs
Unit A, 82 James Carter Road
Mildenhall
Suffolk, IP28 7DE

📧 Email: info@swift4repairs.co.uk

We aim to resolve complaints as quickly as possible. If we are unable to provide an immediate resolution, we will:

Acknowledge your complaint within 5 working days

Keep you informed of progress

Aim to resolve your complaint within 8 weeks

If we are unable to resolve your complaint within 8 weeks, or if you are not satisfied with our final response, you may refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service
Harbour Exchange Square
London E14 9SR

📞 0800 023 4567